Off site Reservation
We offer off-site reservations. This will ensure that your reservations is looked after 100% of the time. There is no need to train new staff, no leave days or sick days.
Reservations is being managed from 08h00 – 17h00 weekdays and 09h00 – 13h00 on Saturdays. Off-site reservations helps to ensure a standard is being upheld and that the heart of the business is not being affected by staff turn-over.
Which social networks do we manage?
Our Focus will be:
- Convert leads into confirmed bookings
- Monitor and ensure accurate processing of reservations
- Maintain complete knowledge of and comply with all departmental policies/service procedures
- Anticipate guest needs and respond promptly
- Building positive client relationships
- Resolve complaints to ensure guest satisfaction
- Database and Enquiries Management
- Liase with the property to ensure they are aware of the reservations happening that day and any special requests.
- Answering reservation phone calls
Training
We offer training on both OTA management and Social Media. If you require some help in this department with making sure your staff is clued up with managing these platforms we are here to help.